Welcome to
Teesside
Sexual Health Service

Urgent symptoms

Our services are open Monday – Friday 9am-5pm. For an emergency or urgent help outside these hours, visit your nearest A&E which is likely to be James Cook University Hospital or North Tees and Hartlepool NHS Foundation Trust. Find your nearest urgent care service and find your nearest A&E.

Postal testing

If you live in Teesside and are aged 16 and over, without any symptoms or concerns, then you can access our postal testing service online. Our online postal testing service is free and we offer Chlamydia, Gonorrhoea, HIV and Syphilis testing.

Your postal test can be delivered to your home address or one of our sexual health clinics (hubs)

Get tested at your local clinic

If you are under 16 or  you have any symptoms or concerns, you can book a telephone appointment online or contact us on 0300 330 1122. Following a telephone appointment with a nurse, we will make an appointment for a face to face appointment at your local service.

Express testing

If you are aged 16 and over and you have no symptoms or concerns you can also pick up an express test from your local hub.

Lawson Street Health Centre, Stockton

Redcar and Cleveland Community Heart

One Life, Hartlepool

Live Well Centre, Dundas, Middlesbrough

Getting your results

Once you have taken your test, either in the service or by using our postal/express testing service, your sample must be tested at the laboratory.

If your result is negative, this means you did not have an infection at the time you took your test,  you will receive a text message to advise you of this.

If your result is positive, or we need to discuss your result/test with you, you will receive a text to advise you to contact your local service.

We aim to provide all test results within 7-10 days. If you do not receive your results within 10 days, please contact your local clinic on 0300 330 1122.

Emergency contraception - IUD

Emergency IUD’s are the most effective form of emergency contraception. These can be fitted at our sexual health clinics. Please call us on 0300 3301122 Monday – Friday 9am-5pm.

Emergency contraception - contraceptive pills

If you are 16 and over living within Teesside, you can order FREE emergency hormonal contraception to be delivered to your home.  We have partnered with SH:24 to provide EHC online.

If you are aged 13 and over, you can also pick free contraception from one of our local pharmacies. please click here for more information.

You can also access emergency contraception at your local hub. Please contact us on  0300 3301122  Our phone line is available Monday – Friday  9am-5pm. Emergency contraceptive pills are also available from free from your  GP surgery. Out of hours, emergency contraceptive pills are available from most NHS walk-in centres, minor injury units, and some hospital A&E departments. It is also available (at a cost) from most pharmacies.

Order condoms online

If you are aged 16-24 living in the Teesside area, you can now order condoms free online. If you are under 16 or over 25 you can also pick up condoms from your local hub clinic.

Book a telephone appointment online

You can book a telephone appointment online for the following:

• Symptomatic testing
• To get a new method of contraception
• To change your method of contraception
• To discuss a coil or implant
• To remove a coil or implant
• For testing and contraception

We currently do not offer online appointments for the services below. Please contact your local clinic on 0300 3301122 to arrange an appointment.

• Treatment
• Pregnancy testing
• PrEP
• PEPSE
• HIV appointments
• Cervical screening
• Diaphragm, the cap and the vaginal ring

The way you can access contraception in Teesside has changed. If you require a repeat method of the pill, the patch or depo-provera (injections), please contact your GP practice. If you are experiencing difficulties accessing your GP, please contact 0300 330 1122

Contraception

The way you can access contraception in Teesside has changed. If you require a repeat method of the pill, the patch or depo-provera (injections), please contact your GP practice. If you are experiencing difficulties accessing your GP, please contact 0300 330 1122.

We do still offer appointments for:

• New methods of all contraception
• To change your method of contraception.
• To have a implant/coil fitted or removed
• To discuss your contraception options

To make an appointment you can book a telephone appointment online or contact us on 0300 330 1122.

Psycho-sexual counselling and support, including support with erectile dysfunction

Psychosexual therapy uses an integrated approach to working with sexual problems.

What problems can be referred?

Non gender specific:

• Loss of desire
• Pain during sex or inability to have penetrative sex.

Males

• Difficulty in achieving or maintaining an erection.
• Ejaculation problems

In Women

• Difficulties with orgasm
• Vulval pain
• Vaginismus
• Loss of desire 

This service is by appointment only. You need to be referred by your GP to access this service.

PrEP

Virgin care Sexual Health is now commissioned to provide PrEP, free of charge to all users who meet the eligibility criteria. Please click here for more information.

PrEP (pre-exposure prophylaxis against HIV) is a medication that can be used by people who have not tested positive for HIV – HIV negative, but are at high risk of HIV. Taking PrEP will dramatically reduce the chance of catching HIV.  PrEP has been shown to be highly effective in clinical trials.

PEPSE

PEPSE can stop HIV infection taking hold after the virus has entered the body. However, it is an emergency measure to be used as a last resort, for example if a condom breaks. Please call us if you think you need PEPSE on 0300 3301122. You can get this from Sexual health and HIV clinics and Accident & Emergency. Your GP does not provide PEPSE.

Rape and abuse

If you’ve been sexually assaulted, please don’t suffer alone. It’s important that you’re seen as soon as possible for physical and emotional support. You can call us straight away but we recommend you first contact your nearest Sexual Assault & Referral Centre (SARC) which is Helen Brittan House. Their helpline is run by crisis workers and is available 24 hours a day, 7 days a week on 0333 344 8283.

Cervical screening (smear test)

Cervical screening (also known as a smear test) is a test to check the health of your cervix. The cervix is the opening to your womb from the vagina.

A cervical screening test is offered to all women aged 25-64. Please click here for more information re cervical screening 

You can now visit your local hub to have a cervical screen. Please contact us on 0300 330 1122 to make an appointment. Please remember to bring your cervical screen invitation letter with you to your appointment. You can also visit your local GP to access this service.

Vasectomy services

A vasectomy is a popular method of family planning chosen by millions of men worldwide . Its safe , effective and offers a permanent solution to your contraceptive needs . The procedure takes about 15 minutes , and is one of the most effective methods that exits.

To access our vasectomy services patients are referred by their G.P’s, we work in partnership with MSIUK who offer a full vasectomy service including:

• Consultation (pre-operative assessment) either by phone or face to face including advise on possible complications, aftercare and Post Vasectomy Semen Analysis (PVSA).
• Counselling  either by phone or face to face
• Vasectomy procedure
• Postal PVSA testing
• Test Results team for contact regarding the PVSA results.
• 24 hour post op help line.

Support with making a referral for an abortion

• University Hospital of North Tees call 01642 624233, Phone lines are open Monday to Friday 8am to 4pm. Please click here for more information
• University Hospital of Hartlepool call 01429 522751, Phone lines are open Monday to Friday 8am to 4pm. Please click here for more information
• BPAS (British Pregnancy Advisory Service) call 03457 30 40 30, Phone lines are open 24 hours a day, 7 days a week. Please click here for more information

Our nurses can also provide counselling and advice. Please contact 0300 330 1122